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“Our mission is to set new and higher standards of quality function and design”
‘Solutions more than just products’

CUSTOMER SERVICE

At Serene we work closely with our customers before during and after purchase to ensure they get the best out of their Serene product. Our support team provides exceptional aftersales and warranty advice for the lifetime of your Serene product.

Our product range is stocked and sold by all leading Electrical and Plumbing Wholesalers and Specialist Bathroom outlets who all have experienced knowledgeable staff who will always be happy to assist with any product queries.

Should your Serene product malfunction in any way the fastest way to obtain assistance or warranty replacement is to contact the company that installed your product.  

 

NEW ZEALAND
nzenquiry@serene-ind.com
Hotline: (3) 344 5550

AUSTRALIA 
enquiries@serene-australia.com
Hotline: 1800 561 961

 

OTHER COUNTRIES
Contact our Head Office
info@serene-ind.com
Phone: +852 2325 3210

For more information, please
Visit our Contact Page

FREQUENTLY ASKED QUESTIONS

Serene has representatives that cover the whole of the New Zealand, Click here for their details

For Australia please contact :  P: Customer Service 1800 561 961  E: enquiries@serene-australia.com   

 

Yes, Firstly always refer to the products instruction manual.
The following general tips may also be helpful:

  • Use this appliance with the voltage specified on the rating label.
  • Be very careful not to touch hot surfaces or moving parts.
  • If the supply cord becomes damaged, it must be replaced by a qualified person, in order to avoid a hazard.
  • Regulations require that electrical work be carried out by authorised persons. For your own safety and that of others ensure this is done.
  • When used by or near young children or infirm persons, close supervision is necessary. Young children should be supervised to ensure that they do not play with the appliance.
  • DO NOT use this appliance other than for its intended use.

In New Zealand you can call: (3) 344 5550 click here for more details

In Australia contact : Customer Service ph: 1800 561 961 or email  enquiries@serene-australia.com   

 

Yes, if you are the original purchaser of a Serene product it will generally be covered by either our 2, 5 or 10 year replacement warranty.

This will generally cover any defect in workmanship or materials resulting in the product malfunctioning, while under correct domestic use. Please see the warranty card included with all products for full terms and conditions.

Please contact or take your product along with the warranty card and proof of purchase to where the product was purchased. Always keep the warranty card and your purchase receipt as these documents are required in order to make any warranty claim. We recommend that you fill out the warranty card at the time of purchase.