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NZ Customers can now buy our entire Outdoors Collection online. For free delivery, Shop Outdoors Now >> Dismiss
Products purchased online from any unauthorised 3rd party website (such as HeatCo) offer product from unknown overseas sources that may not have been made for the Australian market.
As such they are not warranted in Australia by Serene Industries Limited. These products do not carry any form of Serene warranty and all claims should be directed to that original seller.
General Operations Update:
Our Christchurch sales office will reopen from Wednesday the 8th of September.
We will begin to process orders; backorders & warranty claims but please bear with us as there may be significant delivery delays due to continuing lockdown restrictions and backlog caused by level 4 restrictions.
Product Supply Update:
Level 2 Areas – Waikato (some areas), Central, Wellington & South Island regions.
We will resume the supply of product as normal to all customers who are located in level 2 areas. We will ensure delivery is contactless where requested.
Our area managers will make contact via phone or email in the North Island, while Peter Duffin will be available to meet in person in the South Island.
Level 3 Areas – Auckland region , Northland & Waikato (some areas) .
Now Auckland , Northland and some areas of the Waikato have moved to alert level 3 we are able to resume supplying products without restriction.
We remind all customers that there will be delays especially supplying product into the Auckland region due to the backlog caused by lockdowns & the Cook strait ferry maintenance issues.
Please contact our NZ sales office on (3) 344 5550 or [email protected] for further information.